Refunds and Returns Policy for MTGsinglecards.com
Effective Date: May 27, 2024
At MTGsinglecards.com, we strive to ensure that our customers are satisfied with their purchases. We understand that there may be times when you need to return a product, and we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds. Please read this policy carefully.
1. Return Eligibility
1.1 General Conditions
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Accompanied by a receipt or proof of purchase
1.2 Specific Product Requirements
Certain items may have specific return requirements. Please ensure that all products, especially collectible cards, are returned in their original condition without any damage or wear.
2. Initiating a Return
2.1 How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at [email protected] within 30 days of receiving your order.
- Provide your order number, the reason for the return, and any supporting details or photos if the product is defective or damaged.
2.2 Return Authorization
Once we receive your return request, we will review it and provide you with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send your purchase back without obtaining an RMA number, as this may delay the processing of your return.
3. Shipping Your Return
3.1 Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
3.2 Return Address
Please send your return to the following address:
MTG single Cards
3924 Acushnet Ave
New Bedford, MA 02745
3.3 Tracking and Insurance
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.
4.1 Processing Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
4.2 Approval of Refunds
If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
4.3 Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
5. Exchanges
5.1 Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [email protected]. We will provide you with instructions on how to return the item.
5.2 Exchange Process
Once the defective or damaged item is received and inspected, we will send you a replacement item at no additional cost. If the item is no longer available, we will offer you a full refund.
6. Non-Returnable Items
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
7. Late or Missing Refunds
7.1 Checking Your Refund Status
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
7.2 Further Assistance
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
8. Customer Support
If you have any questions about our Refunds and Returns Policy, please contact our customer support team. We are here to help you and ensure that your experience with MTGsinglecards.com is positive.
Contact Information:
Email: [email protected]
Address: 3924 Acushnet Ave, New Bedford, MA 02745
Thank you for shopping with MTGsinglecards.com. We appreciate your business and are committed to providing you with the best possible service.